Please comment

Please leave a comment if you'd had a similar experience with Activision and Guitar Hero 3.

Oh yeah...

Forgot to mention how the rebate customer service asked me to call the Activision customer service on 5/20/08. So I did and he said that he would get back to me in a day. No reply. I did get an email saying that he spoke to me. Then I get the following update, which is just crap:

Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

We are continuing to work on your issue. To provide more information,
click the following link or paste it into your web browser.
http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/acct_login.php?p_userid=writeme@mikewang.org&p_next_page=myq_upd.php&p_iid=497013&p_created=1211313836


Subject
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Checking on the status of the replacement.


Discussion Thread
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Response (Kirk McNesby) - 05/20/2008 01:31 PM
Hi,

We'll need to verify some details with the replacement facility. Once we have something I will update you.

Response (Dov Carson) - 05/20/2008 01:04 PM
Hello, thank you for contacting Activision Customer support. I will need to pass this information along to the appropriate parties so that this matter can be looked into a bit further.

Thank you for your patience.

Response (Dov Carson) - 05/20/2008 01:03 PM
Hello, thank you for contacting Activision Customer support. I will need to pass this information along to the appropriate parties so that this matter can be looked into a bit further.

Thank you for your patience.

Customer (Entered by Dov Carson) - 05/20/2008 01:03 PM
Checking on the status of the replacement.


Question Reference #080520-000184
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Product Level 1: Nintendo Wii
Product Level 2: Guitar Hero III
Date Created: 05/20/2008 01:03 PM
Last Updated: 05/20/2008 01:31 PM
Status: Misc

Explanation
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[---001:001501:02514---]

FRICKIN ACTIVISION

Back in January, my friend told me about how the Wii version of Guitar Hero 3 was advertised by Activision as having stereo sound was released with a mono version instead. After receiving a threat of a class action lawsuit, Activision caved in and offered a rebate program for anyone to send in their GH3 cd and exchange it for a remastered stereo version.

Ok, so for most people they received their nice new game in the mail about a month later. But for me it's been an endless drama.

I initially filled out the form to get an envelope to send in my cd around the end of february (feb 22, 2008). I got a confirmation from Activision that they sent me the envelope on March 4, 2008. They received it on 3/21/08 and I got a confirmation saying that they sent it out on 3/25/08. So I started eagerly anticipating the arrival of my newly minted disc.

After waiting a month I gave up and called customer service. They sent it to the wrong address. So after I talked to the rep, he told me that he would send it again. After waiting another month I called again and they told me that they just updated my last ticket and didn't resend me the disc! This rep said that she resubmitted my order and I should receive my disc shortly. That's 3 months that I've been prevented from playing my Guitar Hero! I was just starting to get the groove too! This is just frickin ridiculous! I was robbed of countless hours of mindless button pushing on my wii. I want those hours back. I WANT to play!

Let's start a movement for all the people who've had a similar problem. Heck I may even make a youtube video. I'll keep you posted...